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About Associates In Continuous Improvement (ACI)
Associates In Continuous Improvement (ACI) - President
Vistage International - Chair
Our Unique Business Proposition
is a consistently reliable source of well-respected, highly knowledgeable and experienced trusted advisors to entrepreneurial business owners and leaders. We are uniquely able to meet this standard of excellence as a result of our consortium approach … a team of professionals who are fully aligned in their commitment to our Mission and Operating Principles.
Our Mission
Our Operating Principles
In our day-to-day business operations, we believe that we can best serve our clients and ourselves by:
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Demonstrating that we clearly understand our client's business situations and their requirements of our educational and advisory support.
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Fostering innovation and creativity in the delivery of our services to client organizations; while simultaneously striving to develop their internal capabilities and self-sufficiency.
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Working in a responsible, responsive and reliable manner with our clients and associates … serving as Trusted Advisor and Servant Leaders.
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Continuously seeking out our clients' and colleagues' feedback and suggestions for enhancing and improving our performance.
ACI's Vision for It's Ideal Future State - Our strategic Priorities
™ recognized as being a valued and respected resource … trusted advisors … to senior executives and their organizations who are seeking proven, practical, state-of-the-art and cost-effective responses to their performance improvement issues and opportunities.All members of ACI are committed to consistently demonstrate their ability to respond to their clients’ needs and requests and be recognized by their clients and professional peers for their high-quality performance.will continuously and relentlessly strive to be
ACI Associates and Affiliates will be known and recognized for their "customer-as-a-business-partner" style of client relationships. We strive to be benchmarks for Trusted Advisors and Servant Leaders.
As a result,
Associates In Continuous Improvement™ will be a well recognized consortium of professionals who have become preferred suppliers in their areas of expertise and a benchmark in the business advisory services industry.ACI Services
Organizational Assessment
Analysis of your organization's service performance effectiveness, customer orientation and responsiveness, and related cultural attributes. The assessment of your organization's state of readiness to support the implementation of alternative work systems.
Improvement Planning and Measurement
Alignment and integration of your performance improvement initiatives with your business goals and objectives. The development of performance measures that are readily understood, widely supported, and linked to your organization’s strategic direction … your goals and objectives and your customer service strategy.
Executive Coaching, Development and Education
The evaluation of your executive management & leadership development and training needs and the development and delivery of executive management & leadership T&D programs and processes to support your organization’s strategic direction … goals and objectives.
Employee Involvement and Teamwork
Analysis and evaluation of your human resource management structures and practices to ensure their alignment with proven best practices in employee involvement and teamwork. Training and coaching in team concepts and skills, including peer advisory group processes and the most appropriate and effective methods to attain the maximum utilization of your human resources/assets.
Work Process Analysis and (Re)Design
- Internal Support Systems Alignment
Analysis and evaluation of your organization's internal support systems (e.g. finance and accounting, information technology, marketing and sales, human resources management and development, product and service operations) to ensure their alignment with your organization’s strategic direction … goals and objectives and your customer service strategy.
Skills training and coaching in the proper selection and application of work process analysis tools and techniques.
Training and development of the internal resources to required levels of self-sufficiency in the concepts and skills required for mapping and (re)structuring your organizational processes and systems to ensure their alignment with your organization’s strategic direction … your organization's goals and objectives and your customer service strategy.
Organizational Transition and Change Management
Change-management briefings Training and development for senior managers in the “best practices” related to organizational change and leadership. Coaching & advising senior managers & key employees in effective organizational change and transition processes, including the overcoming of barriers to change.
Virtual Chief Learning Officer (CLO)
Analysis and evaluation to your organization's internal Training & Development support systems to ensure their alignment with your organization’s strategic direction … goals and objectives and your customer service strategy, performance improvement objectives and customer service strategy.
Peer Advisory Group (PAG)
The formation of a selected group of 6 to 9 screened selected members of an organization who will together on a regular basis (weekly, monthly and/or quarterly) to collaboratively and creatively identify, address and overcome roadblocks to organizational and/or individual goals and objectives. Such groups can assist the PAG members in overcoming the tunnel vision syndrome that frequently plague business leaders and manager. This condition is the result of “paradigm paralysis” … being locked into a self-limiting belief and a set of limiting responses and/or solutions.
